Questions or comments? Get in touch and we'll be happy to help.
Contact Us
We’re here to help.
If you have questions about products, orders, shipping, tracking, returns, refunds, or other purchase-related matters, please contact our customer support team.
For faster assistance with an existing order, please include your order number in your message.
Customer Support
Email: service@raycheng.shop
Phone: (+1) 213-720-2555
We normally respond to email inquiries within 1–2 business days.
What to Include
For order-related questions, please provide:
Your full name
Order number
Email address used for the order
A clear description of your question or issue
Photos of the product, packaging, or shipping label when reporting damage, defects, or an incorrect item
Please do not send complete payment card numbers or other unnecessary sensitive financial information.
Shipping Assistance
Raycheng currently serves eligible customers within the 48 contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, APO/FPO military addresses, or destinations outside the United States.
Eligible orders are fulfilled through our authorized U.S. logistics and fulfillment partners.
For complete shipping information, please review our Shipping Policy.
Returns and Refunds
Please contact us before sending any return.
All authorized returns are directed to return-processing facilities located within the United States.
The specific U.S. return address will be provided by email after your return request has been reviewed and approved.
Do not send returns to our U.S. customer service and mailing address unless Raycheng Customer Support specifically authorizes that address for your return in writing.
For complete return terms, please review our Return and Refund Policy.
U.S. Customer Service and Mailing Address
Raycheng
2120 Contra Costa Blvd
Pleasant Hill, CA 94523
United States
This address is used for customer service and business correspondence only.
It is not Raycheng's registered business address, general fulfillment warehouse, shipping origin, or general return address.
Company Information
Operating Company:
Pujiang Ruicheng Crafts Co., Ltd.
Registered Business Address:
Room 103, Building 20
Wanyang Innovation City Quilting Industry Small and Micro Enterprise Park
No. 698 Pingqi Road, Xianhua Subdistrict
Pujiang County, Jinhua, Zhejiang
China
Raycheng is operated by Pujiang Ruicheng Crafts Co., Ltd.
For additional assistance, contact: