FAQs
About Raycheng
What does Raycheng sell?
Raycheng offers home decor and decorative accessories, including coin banks, wall decor, display shelves, ceramic accessories, vases, resin figurines, and tabletop decorations.
Product materials, dimensions, colors, package contents, and care information are provided on the applicable product page.
Who operates Raycheng?
Raycheng is operated by Pujiang Ruicheng Crafts Co., Ltd., a company registered in Pujiang County, Jinhua, Zhejiang, China.
Where does Raycheng sell?
Raycheng currently serves eligible customers within the 48 contiguous United States.
We do not currently offer international shipping.
Where are orders shipped from?
Eligible orders are fulfilled and shipped through our authorized U.S. logistics and fulfillment partners.
The specific fulfillment location may vary depending on product availability, inventory location, delivery destination, and logistics routing.
Our U.S. customer service and mailing address is not our general fulfillment warehouse or shipping origin.
Products
Are the product photos accurate?
We make reasonable efforts to display product colors, designs, materials, and dimensions accurately.
Actual colors or appearance may vary slightly because of lighting, photography, device displays, materials, and normal production variations.
Are accessories shown in product photos included?
Accessories or decorative items shown in product images are not included unless they are specifically listed in the product description or package contents.
Please review the applicable product page before ordering.
Where can I find product dimensions?
Available dimensions are listed on the applicable product page.
Minor measurement differences may occur because of product shape or measuring methods.
What materials are used?
Materials vary by product and may include ceramic, resin, wood, textile fibers, metal, vinyl, and other decorative materials.
Please review the individual product page for the materials used in a specific product.
Are Raycheng products intended for children?
Unless specifically stated otherwise on a product page, Raycheng home decor products are intended for decorative use and are not toys.
Products containing small parts, fragile materials, cords, or breakable components should be kept away from young children.
Can the products be used outdoors?
Products should be used indoors unless the applicable product page specifically states that outdoor use is supported.
Ordering and Payment
What currency are prices displayed in?
Prices are displayed in U.S. dollars (USD) unless otherwise stated.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment must be successfully authorized before an order can be processed.
Is my payment information secure?
Payments are processed through Shopify and the payment providers available during checkout.
Raycheng does not normally receive or store complete payment card numbers on its own systems.
Will I receive an order confirmation?
Yes.
After an order is successfully placed, an order confirmation will normally be sent to the email address provided during checkout.
Please check your spam or junk folder if you do not receive it.
Can I change my order after placing it?
Please contact us as soon as possible:
Email: service@raycheng.shop
We will make reasonable efforts to assist, but changes cannot be guaranteed after an order has entered processing or fulfillment.
Can I cancel my order?
You may request cancellation as soon as possible after placing an order.
Cancellation is not guaranteed after an order has entered processing, fulfillment, or shipment.
If an order has already shipped, you may request an eligible return after delivery.
Shipping
Where do you ship?
Raycheng currently ships to eligible residential and business addresses within the 48 contiguous United States.
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- Other U.S. territories or possessions
- P.O. Boxes
- APO/FPO military addresses
- Destinations outside the United States
A small number of extremely remote ZIP codes may also be unavailable because of carrier coverage limitations.
If we are unable to deliver to the address provided, we will contact you and issue a full refund for the affected order.
Do you offer international shipping?
No.
Raycheng currently does not offer shipping to countries or regions outside the United States.
How much does shipping cost?
Our standard shipping rates are:
- Orders below $150.00 USD: $7.00 standard shipping
- Orders of $150.00 USD or more: Free standard shipping
The free-shipping threshold is based on the eligible merchandise subtotal after discounts and before applicable taxes.
The applicable shipping charge will be displayed during checkout before payment is completed.
How long does order processing take?
Orders are normally processed within:
1–3 business days
Processing days are generally Monday through Friday, excluding applicable public holidays.
Our normal daily order cut-off time is 2:00 PM Pacific Time.
How long does delivery take?
After processing, standard shipping normally takes approximately:
3–7 business days
The estimated total delivery time is generally:
4–10 business days
This includes:
- 1–3 business days for processing
- 3–7 business days for shipping transit
Delivery estimates may occasionally be affected by carrier delays, weather, public holidays, regional service interruptions, address issues, or other circumstances outside our reasonable control.
How can I track my order?
After your order ships, we will normally send a shipping confirmation email containing available tracking information.
Tracking may take approximately 24–48 hours to begin showing movement after the shipping provider receives the package.
Can I change my shipping address?
Contact us as soon as possible if you discover an error in your shipping address.
We cannot guarantee that an address can be changed after the order has entered processing or has been handed to the shipping provider.
What should I do if my package is delayed?
First:
- Review the tracking information.
- Confirm the shipping address used for your order.
- Check around the delivery location.
- Contact the shipping provider where appropriate.
If your package has exceeded the estimated delivery period, contact:
Please include your order number and tracking number.
What should I do if tracking shows delivered but I cannot find the package?
Please:
- Check your mailbox, porch, entrance, garage, parcel locker, and other secure delivery areas.
- Ask household members, neighbors, reception staff, or building management.
- Allow up to 24 hours in case the carrier updated tracking shortly before final delivery.
- Contact the delivery carrier using your tracking number.
- Contact Raycheng if the package still cannot be located.
Can one order arrive in multiple packages?
Yes.
An order may occasionally be divided into multiple shipments.
When this happens:
- Separate tracking numbers may be provided.
- Packages may arrive on different dates.
- No additional shipping fee will be charged solely because the order is divided into multiple packages.
Returns and Refunds
Do you accept returns?
Yes.
Raycheng accepts eligible returns for both defective and non-defective products.
Return requests must be submitted within 30 calendar days after delivery.
What condition must a returned product be in?
For a standard return, the product must generally be:
- New and unused
- In its original condition
- Free from customer-caused damage or alteration
- Returned with applicable original packaging
- Returned with original accessories, parts, manuals, and included materials
A valid Raycheng order number or other proof of purchase is required.
How do I request a return?
Contact:
Email: service@raycheng.shop
Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Photos of the product and packaging when applicable
Please wait for written return authorization before mailing the product.
Where should I send my return?
All authorized returns covered by our Return and Refund Policy are directed to return-processing facilities located within the United States.
Raycheng works with multiple U.S. logistics and return-processing partners, so the specific U.S. return address may vary.
After your return request has been reviewed and approved, our customer support team will provide the authorized U.S. return address and mailing instructions by email.
Always use the return address provided for your specific authorized return.
Do not send a product to our U.S. customer service and mailing address unless our customer support team specifically authorizes that address for your return in writing.
Who pays for return shipping?
For standard non-defective returns, the customer is responsible for:
- Purchasing the return shipping label
- Paying the return shipping cost
- Using a trackable shipping service
Raycheng will cover reasonable authorized return shipping costs when the return is caused by:
- A defective product
- An incorrect product
- Delivery damage
- Another confirmed Raycheng fulfillment error
Do you charge a restocking fee?
No.
Raycheng does not charge a restocking fee for approved returns.
Do you offer exchanges?
No.
Raycheng currently does not offer direct exchanges.
If you want a different product or variation, you may return the eligible original product and place a separate new order.
How long does a refund take?
After an authorized return is received and inspected, approved refunds are normally processed within 10 days.
Refunds are issued to the original payment method.
After Raycheng submits the refund, your bank or payment provider may require additional time for the funds to appear in your account.
Are original shipping charges refundable?
Original shipping charges are generally non-refundable for standard non-defective returns.
They may be refunded when the return is caused by:
- A verified defective product
- An incorrect product
- Verified delivery damage
- Another confirmed Raycheng fulfillment error
What should I do if my product arrives damaged, defective, or incorrect?
Please contact us within 7 calendar days after delivery whenever possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos or video of the product
- Photos of the outer packaging
- A photo of the shipping label
Please keep the product and packaging until our customer support team provides further instructions.
Customer Support
How can I contact Raycheng?
Raycheng Customer Support
Email: service@raycheng.shop
Phone: (+1) 213-720-2555
What is your U.S. service address?
U.S. Customer Service and Mailing Address
Raycheng
2120 Contra Costa Blvd
Pleasant Hill, CA 94523
United States
This address is used for customer service and business correspondence only.
It is not Raycheng's registered business address, general fulfillment warehouse, shipping origin, or general return address.
Do not send product returns to this address unless Raycheng Customer Support specifically authorizes it in writing.
What is the operating company's registered address?
Operating Company
Pujiang Ruicheng Crafts Co., Ltd.
Registered Business Address
Room 103, Building 20
Wanyang Innovation City Quilting Industry Small and Micro Enterprise Park
No. 698 Pingqi Road, Xianhua Subdistrict
Pujiang County, Jinhua, Zhejiang
China
This is the registered business address of the company operating Raycheng.
It is not Raycheng's U.S. shipping origin or standard return destination.
Store Policies
For complete information, please review:
For additional assistance, contact: