FAQs
Frequently Asked Questions
About Raycheng
What does Raycheng sell?
Raycheng offers home decor and decorative accessories, including coin banks, wall decor, display shelves, ceramic accessories, vases, resin figurines, and tabletop decorations.
Product materials, dimensions, colors, package contents, and care instructions are provided on the applicable product page.
Who operates Raycheng?
Raycheng is operated by Pujiang Ruicheng Crafts Co., Ltd., established on August 20, 2014, in Pujiang County, Jinhua, Zhejiang, China.
Where does Raycheng sell?
We currently sell and deliver orders within the United States.
Where are orders shipped from?
Orders are prepared and shipped through our U.S. logistics and fulfillment partners.
The available delivery service and estimated delivery time are displayed during checkout and explained in our Shipping Policy.
Products
Are the product photos accurate?
We make reasonable efforts to present product colors, designs, materials, and dimensions accurately.
Actual colors may vary slightly because of screen settings, lighting, photography, and production differences. Decorative craft products may also have minor variations in finish or appearance.
Are the accessories shown in product photos included?
Decorative accessories shown in product images are not included unless they are specifically listed under “Package Includes” on the product page.
Please review the complete product description before ordering.
Where can I find product dimensions?
Available dimensions are listed in the “Size Information” section of each product page.
Measurements are provided in centimeters and inches when available. Small differences may occur because of the product shape or measuring method.
What materials are used?
Materials vary by product and may include:
- Ceramic
- Resin
- Wood
- Textile fibers
- Metal hardware
- Vinyl
- Other decorative materials
Please refer to the individual product page for the material used in the selected product.
Are Raycheng products intended for children?
Unless a product page specifically states otherwise, our home decor products are intended for decorative use and are not toys.
Products containing small parts, fragile materials, cords, or breakable components should be kept away from young children.
Can I use the products outdoors?
Products should be used indoors unless the applicable product page specifically states that outdoor use is supported.
Exposure to rain, moisture, direct sunlight, extreme temperatures, or unsuitable environments may damage indoor decorative products.
Ordering and Payment
What currency are prices displayed in?
Prices on our website are displayed in U.S. dollars (USD) unless otherwise stated.
What payment methods do you accept?
We accept the payment methods shown during checkout.
Available payment methods may depend on the customer’s device, location, and the payment services enabled on our website.
Is payment information secure?
Payments are processed through Shopify and the payment providers available during checkout.
Raycheng does not normally receive or store complete payment card numbers.
Will I receive an order confirmation?
Yes. After a successful order is placed, an order confirmation will be sent to the email address provided during checkout.
Please check your spam or junk folder if you do not see the confirmation email.
Can I change my order after placing it?
Contact us as soon as possible at:
We cannot guarantee changes after an order enters processing or fulfillment.
Can I cancel my order?
You may request cancellation before the order enters processing or fulfillment.
Cancellation requests are not guaranteed. Once an order has been processed or shipped, you may need to request a return after delivery according to our Return and Refund Policy.
Shipping
Where do you ship?
We currently ship to eligible addresses within the United States.
We do not currently offer international delivery through this website.
How much does shipping cost?
Our standard shipping rates are:
- Orders under $150 USD: $7 standard shipping
- Orders of $150 USD or more: Free standard shipping
The free-shipping threshold is based on the merchandise subtotal after discounts and before taxes.
The applicable shipping charge is displayed during checkout before payment.
How long does order processing take?
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday, excluding U.S. federal holidays.
How long does delivery take?
After shipment, standard delivery generally takes 3–7 business days.
The estimated total delivery time, including processing and transit, is approximately 4–10 business days.
Carrier delays, severe weather, holidays, delivery locations, or address issues may affect the estimated delivery time.
How can I track my order?
After your order ships, we will send a shipping confirmation email with available tracking information.
Tracking information may take 24–48 hours to update after the carrier receives the package.
Can I change my shipping address?
Contact us immediately if you need to correct your shipping address.
We cannot guarantee address changes after an order enters processing or is transferred to the carrier.
What should I do if my package is delayed?
First, check the tracking information and confirm that the shipping address is correct.
If the package has not arrived within the estimated delivery period, contact:
Please include your order number and tracking number.
What should I do if tracking shows “delivered,” but I cannot find the package?
Please:
- Check the delivery area.
- Ask household members or building staff.
- Check with nearby neighbors.
- Allow one additional business day in case the carrier updated tracking early.
- Contact the shipping carrier.
Contact us if the package remains missing.
Can one order arrive in multiple packages?
Yes. An order containing multiple products may occasionally be divided into separate shipments.
Separate tracking numbers may be provided, and the packages may arrive on different dates. You will not be charged an additional shipping fee solely because an order is split.
Returns and Refunds
Do you accept returns?
Yes. We accept eligible returns for defective and non-defective products.
A return request must be submitted within 30 days after delivery.
What condition must a returned product be in?
The product must generally be:
- New and unused
- In its original condition
- Free from customer-caused damage or alteration
- Returned with its original packaging, accessories, parts, and included materials
Proof of purchase or a valid Raycheng order number is required.
How do I request a return?
Email:
Include:
- Your order number
- Your full name
- The product being returned
- The reason for the return
- Photos of the product and packaging, when applicable
Wait for return approval and mailing instructions before sending the product.
Where should I send my return?
The authorized return address will be provided after your return request is approved.
Do not send a return to an address shown on our website unless our customer support team confirms that it is the correct return address for your order.
Who pays the return shipping cost?
For non-defective products, the customer is responsible for the return label and return shipping cost.
Raycheng will cover reasonable return shipping costs when:
- The product is defective
- The wrong product was shipped
- The product was damaged during delivery
- The return is caused by another error by Raycheng
Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
Do you offer exchanges?
We do not offer direct exchanges.
To purchase another product, color, style, or size, return the original item according to our Return and Refund Policy and place a separate new order.
How long does a refund take?
After the returned product is received and inspected, we will notify you whether the refund is approved.
Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Are original shipping fees refundable?
Original shipping charges are generally non-refundable for non-defective returns.
They may be refunded when the return is caused by a defective product, an incorrect product, shipping damage, or another error by Raycheng.
What should I do if my product arrives damaged or incorrect?
Contact us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging
- A photo of the shipping label
Keep the product and packaging until our support team provides instructions.
Customer Support
How can I contact Raycheng?
Raycheng Customer Support
Email:
service@raycheng.shop
Phone:
(+1) 213-720-2555
What is your U.S. service address?
U.S. Customer Service and Fulfillment Address:
2120 Contra Costa Blvd
Pleasant Hill, CA 94523
United States
This address supports customer service and fulfillment activities. Do not send returns to this address unless our customer support team authorizes it.
What is the operating company’s registered address?
Operating Company:
Pujiang Ruicheng Crafts Co., Ltd.
Registered Business Address:
Room 103, Building 20
Wanyang Innovation City Quilting Industry Small and Micro Enterprise Park
No. 698 Pingqi Road, Xianhua Subdistrict
Pujiang County, Jinhua, Zhejiang
China
For complete information, please review our: