Shipping policy

Last Updated: August 8, 2026

At Raycheng, we aim to provide clear and reliable shipping information for customers purchasing through raycheng.shop.

This Shipping Policy applies to eligible orders delivered within the 48 contiguous United States.

1. Shipping Destinations

Raycheng currently ships to eligible residential and business addresses within the 48 contiguous United States.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Other U.S. territories or possessions
  • P.O. Boxes
  • APO/FPO military addresses
  • Addresses outside the United States

Due to carrier coverage limitations, a small number of extremely remote ZIP codes within the contiguous United States may also be unavailable for delivery.

If we determine after an order has been placed that we are unable to deliver to the address provided, we will contact you as soon as possible.

If delivery cannot be completed, the affected order will be cancelled and a full refund will be issued to the original payment method.

Raycheng currently does not offer international shipping to countries or regions outside the United States.

2. Shipping Rates

Raycheng offers standard shipping based on the eligible merchandise subtotal after discounts and before applicable taxes.

Eligible Order Subtotal Standard Shipping Cost
Less than $150.00 USD $7.00 USD
$150.00 USD or more Free

The free standard shipping threshold is $150.00 USD.

To qualify for free standard shipping, the eligible merchandise subtotal must remain at or above $150.00 USD after discounts have been applied.

For eligible orders below $150.00 USD, a flat standard shipping charge of $7.00 USD applies.

The applicable shipping charge will be displayed during checkout before payment is completed.

Raycheng does not add undisclosed standard shipping charges after an order has been placed.

3. U.S. Fulfillment

Eligible orders placed through raycheng.shop are fulfilled and shipped through our authorized U.S. logistics and fulfillment partners.

The specific fulfillment location may vary depending on:

  • Product availability
  • Inventory location
  • Delivery destination
  • Logistics routing
  • Operational availability

Customers cannot select a specific fulfillment location unless that option is expressly offered during checkout.

Our U.S. customer service and mailing address is not our general fulfillment warehouse or shipping origin.

4. Order Cut-Off Time

Our daily order cut-off time is:

2:00 PM Pacific Time

Orders placed before the daily cut-off may begin processing on the same business day.

Orders placed after 2:00 PM Pacific Time will generally begin processing on the next business day.

The order cut-off time is used to calculate estimated processing and delivery dates. It does not guarantee same-day shipment.

5. Order Processing Time

Orders are normally processed within:

1–3 business days

Processing days are:

Monday through Friday

Business days exclude applicable U.S. public holidays.

Order processing may include:

  • Payment verification
  • Address verification
  • Inventory confirmation
  • Product preparation
  • Packaging
  • Shipment arrangement
  • Transfer to the shipping provider

Orders placed on weekends, public holidays, or after the daily order cut-off will generally begin processing on the next business day.

Processing time is separate from shipping transit time.

6. Shipping Transit Time

After an order has been processed and handed to the shipping provider, standard delivery normally takes approximately:

3–7 business days

Shipping transit days are generally:

Monday through Friday

Weekends and applicable public holidays are not normally counted as business transit days.

7. Estimated Total Delivery Time

The estimated total delivery time is generally:

4–10 business days

This consists of:

  • Order processing: 1–3 business days
  • Shipping transit: 3–7 business days

Delivery dates are estimates and are not guaranteed.

Actual delivery times may occasionally vary because of:

  • Carrier delays
  • Severe weather
  • Public holidays
  • High order volumes
  • Address verification
  • Regional service interruptions
  • Transportation disruptions
  • Remote delivery locations
  • Other circumstances outside our reasonable control

Any estimated delivery date displayed during checkout, in an order confirmation, or through tracking information should be treated as an estimate.

8. Remote or Unsupported ZIP Codes

Although Raycheng serves eligible addresses throughout the 48 contiguous United States, a small number of extremely remote ZIP codes may fall outside the service area of our available shipping providers.

If we determine after an order has been placed that the delivery address cannot be serviced, we will:

  1. Contact the customer as soon as possible.
  2. Cancel the affected order if delivery cannot reasonably be completed.
  3. Issue a full refund to the original payment method.

Customers will not be charged for an order that Raycheng is unable to ship because the address is outside our supported delivery area.

9. P.O. Boxes and Military Addresses

Raycheng currently does not ship to:

  • P.O. Boxes
  • APO addresses
  • FPO addresses

Please provide an eligible physical street address within the 48 contiguous United States during checkout.

If an unsupported address is entered and we cannot complete delivery, we will contact you and may cancel and fully refund the affected order.

10. Order Tracking

After your order has been shipped, we will normally send a shipping confirmation email containing available tracking information.

Tracking information may take approximately 24–48 hours to begin showing movement after the shipping provider receives the package.

Temporary gaps between tracking updates do not necessarily mean that a package has stopped moving.

Please contact us if:

  • Tracking has not updated for an extended period
  • Your estimated delivery period has passed
  • You believe there is another issue with your shipment

11. Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before placing an order, please verify:

  • Recipient's full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code
  • Contact telephone number
  • Email address

Raycheng is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

12. Address Changes

Please contact us as soon as possible if you discover an error in your shipping address.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has:

  • Entered processing
  • Been packaged
  • Been assigned for fulfillment
  • Been handed to the shipping provider
  • Been shipped

Once a shipment is in transit, address changes may need to be requested directly from the carrier and may not always be available.

13. Delayed Shipments

Carrier delays can occasionally occur.

If your package has not arrived within the estimated delivery period, please:

  1. Review the available tracking information.
  2. Confirm the shipping address used for your order.
  3. Check around the delivery location.
  4. Contact the shipping provider where appropriate.
  5. Contact Raycheng Customer Support if further assistance is needed.

We will review the available shipment information and assist with the next appropriate step.

14. Lost Packages

If tracking indicates that your package is significantly delayed or may be lost, please contact:

Email: service@raycheng.shop

Please provide:

  • Your order number
  • Recipient name
  • Delivery address
  • Tracking number
  • A brief description of the issue

We may need to contact the shipping provider and allow reasonable time for an investigation before determining an appropriate resolution.

Depending on the circumstances, the resolution may include:

  • Delivery assistance
  • A replacement
  • A refund
  • Another appropriate solution

15. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

  1. Check your mailbox, porch, entrance, garage, parcel locker, and other possible secure delivery areas.
  2. Ask household members, neighbors, reception staff, or building management.
  3. Allow up to 24 hours, as some carrier tracking updates may appear shortly before final delivery.
  4. Contact the final delivery carrier using your tracking number.
  5. Contact Raycheng if the package still cannot be located.

We will review the available tracking and delivery information and may assist with a carrier investigation where appropriate.

A carrier investigation does not automatically guarantee a refund or replacement.

16. Damaged Shipments

If your order arrives damaged, please contact us within 7 calendar days after delivery whenever possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged product
  • Photographs of the outer packaging
  • A photograph of the shipping label

Please keep the product and original packaging until our customer support team provides further instructions.

Verified damaged products will be handled in accordance with our Return and Refund Policy.

17. Split Shipments

An order containing multiple products may occasionally be shipped in more than one package.

If this occurs:

  • Separate tracking numbers may be provided
  • Packages may arrive on different dates
  • Packages may be fulfilled from different authorized logistics partner locations
  • No additional shipping fee will be charged solely because an order is divided into multiple shipments

The shipping charge is based on the eligible order subtotal shown during checkout, not on the number of packages used to fulfill the order.

18. Taxes and Additional Charges

Applicable sales taxes, where required, will be calculated during checkout based on the order and delivery address.

Orders covered by this Shipping Policy are fulfilled through our U.S. logistics and fulfillment partners and delivered to eligible addresses within the contiguous United States.

Customers receiving these eligible domestic U.S. shipments are not required by Raycheng to pay additional international import duties, customs-clearance charges, or customs brokerage fees upon delivery.

Additional carrier charges caused by:

  • An incorrect delivery address
  • A customer-requested address correction
  • Refused delivery
  • Repeated unsuccessful delivery attempts
  • Another customer-caused delivery issue

may be the customer's responsibility where permitted by applicable law.

19. Refused or Undeliverable Packages

A package may be returned to the applicable logistics facility if delivery cannot be completed because of:

  • An incorrect or incomplete address
  • Refusal of delivery
  • Repeated unsuccessful delivery attempts
  • Failure to collect a package held by the carrier
  • An inaccessible delivery location
  • Incorrect customer-provided contact information

A refused or undeliverable package is not automatically treated as an approved return.

If a package is returned, we will review the circumstances and contact the customer where reasonably possible.

Additional return-to-sender or reshipping costs may apply where the delivery failure resulted from incorrect customer-provided information or refusal of delivery, where permitted by applicable law.

20. Contact Information

For questions about shipping, tracking, delivery, or damaged shipments, please contact:

Raycheng Customer Support

Email: service@raycheng.shop
Phone: (+1) 213-720-2555

U.S. Customer Service and Mailing Address

Raycheng
2120 Contra Costa Blvd
Pleasant Hill, CA 94523
United States

This address is used for customer service and business correspondence only.

It is not Raycheng's registered business address, general fulfillment warehouse, shipping origin, or general return address.

Do not send product returns to this address unless Raycheng Customer Support specifically authorizes it in writing for your return.

Operating Company

Pujiang Ruicheng Crafts Co., Ltd.

Registered Business Address

Pujiang Ruicheng Crafts Co., Ltd.
Room 103, Building 20
Wanyang Innovation City Quilting Industry Small and Micro Enterprise Park
No. 698 Pingqi Road, Xianhua Subdistrict
Pujiang County, Jinhua, Zhejiang
China

This is the registered business address of the company operating Raycheng.

It is not the shipping origin for U.S. customer orders and is not the standard return destination for U.S. customers.