Privacy policy

Last Updated: August 8, 2026

Raycheng respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Raycheng, operated by Pujiang Ruicheng Crafts Co., Ltd., collects, uses, and shares personal information when you visit raycheng.shop, place an order, contact us, or use our services.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Products purchased or viewed
  • Customer-service messages
  • Return and refund information
  • Account information, when applicable
  • Information you voluntarily provide to us

We may also automatically collect information such as:

  • IP address
  • Browser and device information
  • Pages and products viewed
  • Shopping-cart and checkout activity
  • Cookie identifiers
  • Approximate location based on IP address

2. Payment Information

Payments are processed through Shopify and third-party payment providers.

Raycheng does not normally store complete payment card numbers or card security codes on its own systems.

Payment providers process payment information according to their own privacy and security practices.

3. How We Use Personal Information

We may use personal information to:

  • Process and manage orders
  • Confirm payments
  • Arrange fulfillment and delivery
  • Provide tracking updates
  • Process returns and refunds
  • Respond to customer-service requests
  • Prevent fraud and unauthorized transactions
  • Operate and improve our website
  • Maintain business and transaction records
  • Send marketing communications where permitted
  • Comply with applicable legal requirements

4. How We Share Personal Information

We may share information with service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • U.S. logistics and fulfillment partners
  • Shipping providers
  • Return-processing partners
  • Customer-support providers
  • Fraud-prevention providers
  • Analytics and marketing providers
  • Professional advisers

These providers receive information only as reasonably necessary to perform their services.

We may also disclose information where required by law or reasonably necessary to prevent fraud, protect our rights, or respond to legal requests.

5. Shipping and Fulfillment

Raycheng serves eligible customers in the United States.

To fulfill and deliver orders, we may provide our authorized U.S. logistics, fulfillment, and shipping partners with information such as:

  • Customer name
  • Shipping address
  • Telephone number
  • Email address, where necessary
  • Order number
  • Product information
  • Delivery and tracking information

Authorized return-processing partners may also receive information necessary to process an approved return.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Operate the shopping cart and checkout
  • Remember preferences
  • Maintain customer sessions
  • Prevent fraud
  • Measure website performance
  • Understand website activity
  • Support marketing and advertising

You may be able to manage cookies through your browser or the privacy controls available on our website.

Blocking some cookies may affect certain website functions.

7. Marketing and Advertising

Where permitted, we may send promotional emails about products, offers, or store updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message.

You may still receive necessary communications concerning:

  • Orders
  • Shipping
  • Returns
  • Refunds
  • Account security
  • Customer support

Raycheng does not sell personal information for monetary payment.

Certain advertising or analytics activities may be considered "sharing" or targeted advertising under some U.S. privacy laws. Where applicable, customers may use available website privacy controls to opt out.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary for purposes including:

  • Orders and payments
  • Shipping and delivery
  • Returns and refunds
  • Customer service
  • Fraud prevention
  • Accounting and tax requirements
  • Legal compliance

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of eligible information
  • Request a copy of certain information
  • Opt out of certain advertising, sale, or sharing activities
  • Withdraw consent where applicable

To submit a privacy request, contact:

Email: service@raycheng.shop

We may need to verify your identity before completing certain requests.

California residents may have additional privacy rights where applicable.

10. International Data Processing

Raycheng is operated by Pujiang Ruicheng Crafts Co., Ltd., a company registered in China, and serves customers in the United States.

Personal information may therefore be processed in the United States, China, or other locations where our authorized service providers operate.

This may occur for purposes such as:

  • Order management
  • Customer service
  • Payments
  • Fulfillment and shipping
  • Returns and refunds
  • Fraud prevention
  • Website operations
  • Accounting and legal compliance

11. Children's Privacy

Our website is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact service@raycheng.shop.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services, website features, or legal requirements change.

The current version will be posted on this page with an updated Last Updated date.

13. Contact Information

Raycheng Customer Support

Email: service@raycheng.shop
Phone: (+1) 213-720-2555

U.S. Customer Service and Mailing Address

Raycheng
2120 Contra Costa Blvd
Pleasant Hill, CA 94523
United States

This address is used for customer service and business correspondence only.

It is not Raycheng's registered business address, general fulfillment warehouse, shipping origin, or general return address.

Operating Company

Pujiang Ruicheng Crafts Co., Ltd.

Registered Business Address

Room 103, Building 20
Wanyang Innovation City Quilting Industry Small and Micro Enterprise Park
No. 698 Pingqi Road, Xianhua Subdistrict
Pujiang County, Jinhua, Zhejiang
China